Accessibility statement for Willow Nursery and Best Start Family Hub

This accessibility statement applies to the Willow Nursery and Best Start Family Hub website.

This website is run by Willow Nursery and Best Start Family Hub. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader, including recent versions of JAWS, NVDA and VoiceOver

We aim to make the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website are not fully accessible:

• Some images do not have appropriate alternative text.
• Heading structures are not always applied correctly.
• Some text, links, buttons and interactive items do not meet colour contrast requirements.
• Some links rely on colour alone to show they are clickable.
• Some website functionality cannot be fully operated using a keyboard.
• Focus indicators are difficult to see or missing.
• Some links and buttons are smaller than recommended target sizes.
• Some internal links open in new tabs without warning.
• Some pop-up elements may obscure navigation or important content.
• Accessibility governance and a published statement were not previously in place.

What to do if you can't access parts of this website

If you need information on this website in a different format, such as an accessible PDF, large print, easy read, audio recording or braille, please contact us:

Email: Willow.FWC@brent.gov.uk

To help us deal with your request, please include:

• the web address of the page you are having difficulty with
• how you are accessing the site, for example on a phone, laptop or tablet
• the browser you are using, for example Edge, Firefox, Chrome or Safari
• the format you need
• a description of the accessibility issue you experienced

We will consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed in this statement, or think we are not meeting accessibility requirements, contact us:

Email: Willow.FWC@brent.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

If you are not happy with how we respond to your complaint, you can contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

Willow Nursery and Best Start Family Hub is committed to making its website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Based on the audit findings, this website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard because of the non-compliances listed below.

Non-accessible content

Images without alternative text

Some meaningful images do not have suitable alternative text, and some linked images are not correctly labelled. This means screen reader users may not understand information or navigation provided by these images.

Heading structure and page organisation

Some pages use visual formatting instead of semantic heading styles, and heading levels are not always used in a logical order.

Colour contrast

Some text, links and buttons do not provide sufficient contrast against their background. Some links are identified by colour alone.

Keyboard accessibility

Some functionality is difficult or impossible to use with a keyboard, and some interactive elements may not receive keyboard focus.

Focus visibility

The keyboard focus indicator is not always visible or easy to identify.

Target size

Some links and controls are smaller than the recommended minimum touch target size.

Unexpected navigation behaviour

Some internal links open in new browser tabs without warning. This can be confusing for screen reader and keyboard users.

Pop-ups and overlays

Some pop-up features may cover navigation controls or important content and may not manage keyboard focus correctly.

What we're doing to improve accessibility

We are reviewing the findings from the accessibility audit and developing a remediation plan. Priority will be given to issues that create the greatest barriers for users and the highest compliance risks.

• Improve keyboard accessibility across the website.
• Ensure focus indicators are clearly visible.
• Correct colour contrast issues.
• Add meaningful alternative text to images.
• Improve heading structures and page semantics.
• Increase the size and spacing of interactive elements.
• Review pop-up functionality and internal link behaviour.
• Publish and maintain accessibility governance processes and this accessibility statement.

How we tested this website

The website was assessed through an accessibility audit against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard. The audit identified accessibility issues affecting compliance with public sector accessibility requirements.

Preparation of this accessibility statement

This statement was prepared on 6 August 2026.

The website was last reviewed as part of an accessibility audit before publication of this statement.

This statement will be reviewed and updated following accessibility improvements and future audits.